12 things every knowledge worker should know how to do

As a knowledge worker you are a site of production. You are ‘plant and machinery’. You are a knowledge ‘engine’. Your capability and capacity for knowledge work is a function of the condition of YOU and the conditions you create for yourself. What should you know how to do to be the best functioning knowledge engine?

Here’s a list of twelve things.

Manage self

1. Know your own learning style/preferences (try Felder and Silverman’s Index of Learning Styles); your personal knowledge management style (try Six Cs of Personal Knowledge Management by Straits Knowledge).
2. Know your strengths and what to do to play to these (try Clifton Strengths Finder).
3. Use personal resources like Time, Attention, Energy and Relationships effectively (try Activity Time Budget, Honest Digital Calendar, Attention Filter).

Manage information

4. Title documents meaningfully – follow a naming convention that makes good sense. Use Properties and meta-data whenever you can to enrich the information, and enable quick easy discovery.
5. Setup, maintain and use an information organisation system; both for a collection of items, and with the structure within a single item. (i.e. Headings/Sections, Table of Contents, Cross Referencing, etc.).
6. Curate information; manage a collection of useful resources for self and/or others.

Develop knowledge

7. Use reflective practice including after-action reviews, to Think about what you’ve done and what could be done and what you are going to do.
8. Set an intention and test hypothesis; experiment to gain insights. Sometimes you need to Act to discover useful Thoughts.
9. Summarise and distil a set of knowledge (try Notebooking or Mindmapping).
10. Recognise knowledge creation and distribution opportunities and leverage them.

Produce knowledge

11. Create produced knowledge to address different learning styles, with communication medium appropriate for the audience.
12. Package knowledge creatively for production/publication (e.g. document, presentation, slides, session outline).

Learn more about Develop knowledge and Produce knowledge phases in knowledge creation.

If you can do all these, you have the foundations for being knowledge-savvy.

 

Helen Palmer is Founder of RHX Group, a boutique agency that partners with people who want to make change in how they work with information and knowledge.  She thinks critically about knowledge work, and how to ensure knowledge isn’t wasted. She revels in making small changes that disrupt the way people think and what they do.

 

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